T&C

Aqua Rangers Swimming School Terms and Conditions

All customers are expected to abide by the terms and conditions set out below.
Customers are responsible for their children at all times (except during a lesson where the child is not accompanied by an adult carer) and must inform the teacher prior to the lesson of any concerns they have.

Customers accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner.
We operate a strict nappy policy for those children not yet fully toilet trained.

Please do not allow your children to run on the pool side, remove loose fitting or sharp jewellery, tie back long hair or wear a swim cap.

Term time lessons
The terms are approximately 12 or 14 weeks in duration.

Payment
Fees are to be paid in full by the given deadline (this will stated on the confirmation email you will receive after the booking), failure to do so, might result in your spot given to another student.

Method of payment – All payment go to the clubs.
For the 37 degrees club: Payment can be made in cash, using a credit or debit card or cheque, made payable to “Kensington health clubs Ltd”.
For the Weybridge health club and spa: Payment can be made in cash, using a credit or debit card or cheque, made payable to “The Weybridge Club Ltd”.

Classes may be joined at any point in the term when spaces are available (once the term has started all courses are charged pro rata). Payment needs to be made within 48 hours of the booking.

Cancellation policy for term-time courses:

If you need to cancel your term-time swimming course reservation, you must inform us at least 2 weeks prior to the course start date.  You will have the following options:

  • request a refund – the refund will be issued minus a 35% admin fee.
  • request a credit note, this will be issued for the full value of the course, can be used for future bookings and will be valid for 6 months.

Cancellations with less than 2 weeks’ notice will not be eligible for a refund or credit note.

Half term

During the half term and school holidays, we run intensive swimming courses – 4 or 5 days courses.

Payment
Fees are to be paid in full within 48 hours of the booking.

Method of payment – All payment go to the clubs.

For the 37 degrees club: Payment can be made in cash, using a credit or debit card or cheque, made payable to “Kensington health clubs Ltd”.
For the Weybridge health club and spa: Payment can be made in cash, using a credit or debit card or cheque, made payable to “The Weybridge Club Ltd”.

Cancellation policy for intensive swimming courses:

If you need to cancel your intensive swimming course reservation, you must inform us at least 1 week prior to the course start date.  You will have the following options:

  • request a refund – the refund will be issued minus a 35% admin fee.
  • request a credit note, this will be issued for the full value of the course, can be used for future bookings and will be valid for 6 months.

Cancellations with less than one week’s notice will not be eligible for a refund or credit note.

Discounts 

We do not offer any discounts for siblings or block bookings as our prices are highly competitive.

Trial Lesson
We offer one trial lesson before committing to the term – if you want to try us out or are unsure your child is ready for swimming lessons. Please note all trial lessons are priced at the standard rate of the class you will be joining. This will be clarified at the moment of booking.  All trial lessons are to be paid for before the class at the club reception.

Assessment 
We offer a free 10 minutes assessment, if we think your child will be able to join in an already open class. This is to establish your child ability and swimming level.

In the event your teacher is unwell/unable to teach
In to the event of an instructor being absent for a lesson, the swim school are within their rights to change the instructor to make sure that your lesson is covered and no credit will be given for lessons because of a change of instructor.
In the event we are unable to provide a replacement teacher – we will credit the lesson to you. The credit can be used against future bookings, if you are not going to continue with the swimming lessons, we will give a refund.
We will inform you as soon as possible of the change via email and/or via text message.

Missing a lesson due to illness, holiday or other commitments
In the event that you are unable to attend a lesson, we regret that we are unable to offer you a make up lesson.
In the case of serious illness  a doctors note must be provided for a serious illness or operation eg. Chickenpox or broken bones. Only on submission of this note, can allowances in the form of a make-up lesson be considered, each case will be considered individually. Please note we cannot offer you a refund.
Unless you have to withdraw from the lessons all together, then we will offer you a refund minus 35% of the fee paid.

No credits/refund/re schedule lessons can be offered in the case of circumstances outside of our control such as Adverse Weather conditions, unless the pool is unusable/closed. In this case we will offer to reschedule your lessons, if we are unable to offer you a suitable day/time, we will offer you a credit to be used against future booking, in case you will not be continuing we will offer you a refund.

In the unlikely event of the ‘pool’ not being available for us to use due to technical difficulties or health and safety issues The Aqua Rangers swimming school will endeavour where possible to reschedule the lessons, if we are unable to offer you a suitable day/time, we will offer you a credit to be used against future booking, in case you will not be continuing we will offer you a refund.

Photography & Video
For child protection no photos or videos can be taken during the lessons, unless previously confirmed and authorized in writing by the club manager.

Medical conditions
You must declare at the moment of booking any existing medical conditions that you are aware of your child or adult if taking lessons that may be communicable or possibly be harmful or not to another person. You agree to inform The Aqua Rangers swimming school of any changes in any medical condition or psychological conditions as soon as you are aware of them. All information will be kept strictly confidential.

Illness
Never bring your child swimming if they have any illness such as an ear infection, diarrhea, chicken pox, impetigo, conjunctivitis or merely a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Change of members details
Parents are responsible for the notification of any changes to their address, contact details, pupil’s health or condition and also if there is a change of care-giver. These changes and any other relevant changes should be made in writing – admin@aquarangers.com – and conveyed to the administration department. The security and care of our pupils is of paramount importance to us. All data is protected by the Data Protection Act of 1998.

Re enrollment 
Around the 6th or 7th week into the term, we will contact you via email to start the re enrollment process, we ask you to respond promptly with your answer.

As we deal we a large number or customers we might not be able to respond right away.

As  a current booked in client, you will have priority to continue with the class you currently have, or put in a request to move. If this is a case, we will get back to you with options.
If we do not hear back from you, we usually send a reminder email and perhaps a text or phone call, we will open your class and offer it to other students.

Once we have dealt with all currently booked in students, we open to the waiting list.
We will at once contact all the clients on the waiting list and places are offered as first comes first serve basis, so if you are on our waiting list and keen to get in, please respond promptly.

Once we have secured a place for you, we will send you a confirmation email with all dates and payment details and payment deadline.

We ask all clients to make a full payment by the deadline, failure to do so, might result in your spot given to another student.
If you are unable to pay the full amount for any given reason, please contact us – admin@aquarangers.com
Your re-enrollment letter will advise you of credits which you can used towards your next term’s payment.
If your lesson is cancelled part way through, you will only be credited if you were in attendance, and for the part of the lesson that had to be cancelled, on a pro-rata basis.

Changes to Terms and Conditions
From time to time The Aqua Rangers may update these terms and conditions by sending you either an updated version or notification of minor changes. If you are not happy to accept these changes we would ask you to notify the Aqua Rangers in writing admin@aquarangers.com of your non acceptance within 14 days of your receipt, failing any such communication from you we deem that you fully accept our updated agreement and terms.

Complaints Procedure
Our aim is to ensure you are very happy and satisfied with our service. In the event that you need to complain, please write to us – admin@aquarangers.com we will do our best to solve the problem.